Collision Estimator - CCC1 Expert & Repair Coordinator

Gerber Collision & Glass; Eagle Lake (FL); On-site; USD 49,000 - 70,000; Full time

Benefits offered by this job

Bonus opportunities

Commission-based pay

Job summary

Gerber Collision & Glass in Florida Eagle Lake is seeking an Estimator to deliver accurate vehicle damage appraisals, coordinate repair needs, and communicate with customers and insurers throughout the repair process.

Required CCC1 Estimating System experience; familiarity with Geico/State Farm/Progressive; OE Guidelines; DRP compliance; I-CAR training; valid driver's license; high school diploma and strong computer skills are essential for success in this role.

Qualifications

• Must have experience with CCC1 Estimating System
• Preferred experience with Geico and State Farm and/or Progressive
• Must have knowledge of Collision Repairs and OE Guidelines
• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver's License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily "production walks" with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

CCC1 Estimating System

Geico/State Farm/Progressive insurance

OE Guidelines

DRP compliance

I-CAR Training willingness

Valid Driver's License

Basic Computer Skills

Awareness to find answers

Education

High School Diploma

Tools

CCC1 Estimating System

Job description

Gerber Collision & Glass in Florida Eagle Lake is seeking an Estimator to deliver accurate vehicle damage appraisals, coordinate repair needs, and communicate with customers and insurers throughout the repair process.

Required CCC1 Estimating System experience; familiarity with Geico/State Farm/Progressive; OE Guidelines; DRP compliance; I-CAR training; valid driver's license; high school diploma and strong computer skills are essential for success in this role.