Collision Estimator - CCC1 Expert | Growth & Rewards

Holdings LLC; Southern Pines (NC); On-site; USD 40,000 - 75,000; Full time

Benefits offered by this job

Annual PTO

Paid Parental Leave

6 paid holidays annually

Medical, Prescription Drug, Dental & V

Vision Insurance from Day 1

401(k) Retirement Plan with company 1

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety Glasses provided

Uniform Stipend

Voluntary Daily Pay option

Job summary

Gerber Collision & Glass in the United States seeks an Estimator to provide exceptional customer experiences by creating accurate estimates and coordinating repair needs. You will document damage, parts requirements, and communicate with customers and insurers throughout the repair process, aligning with team KPIs and WOW standards.

You will work with CCC1 Estimating System, DRP processes, and insurance guidelines, ensuring timely updates and precise communication.

Qualifications

• Knowledge of CCC1 Estimating System
• Knowledge of Repairs and OE Guidelines
• High School Diploma or equivalent
• Awareness of where to look for answers
• Basic Computer Skills
• Compliance for DRP's Minimum of 1-year experience
• Must be willing to complete I-CAR Training
• Valid Driver's License

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide customer with accurate and timely information, guiding them through the repair process and ensuring excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Way's regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provide positive energy when greeting customers in person and on the phone
• Understand all required Insurance programs and procedures
• Participate in daily production walks with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager
• Maintain the store's KPI's by maximizing role performance
• Uphold the company's Core Values : Honesty, Integrity & Respect

Skills

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP's

I-CAR Training

Valid Driver's License

Education

High School Diploma or equivalent

Tools

CCC1 Estimating System

Job description

Gerber Collision & Glass in the United States seeks an Estimator to provide exceptional customer experiences by creating accurate estimates and coordinating repair needs. You will document damage, parts requirements, and communicate with customers and insurers throughout the repair process, aligning with team KPIs and WOW standards.

You will work with CCC1 Estimating System, DRP processes, and insurance guidelines, ensuring timely updates and precise communication.