Collision Estimator, CCC1 Expert — Customer-Focused Growth

Gerber Payroll Services, Inc.; Clayton (NC); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) with company match

Paid Time Off

Paid Parental Leave

6 paid holidays

Short-Term Disability & Life Insurance

Continuing Education

Safety glasses provided

Uniform stipend

Voluntary daily pay

Job summary

Gerber Collision & Glass is seeking an Estimator to provide exceptional customer experiences by drafting accurate estimates and coordinating vehicle repairs. You will document customer interactions, communicate with insurance teams, and ensure repair plans meet KPIs.

Role requires CCC1 estimating knowledge, a high school diploma, and at least 1 year of related experience. I-CAR training and a valid driver’s license are also expected to complete the profile.

Qualifications

• Knowledge of CCC1 Estimating System.
• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.
• Basic Computer Skills.
• Compliance for DRP’s.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service
• Ensure compliance with all insurance client requirements, processes and metrics
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery
• Communicate all customer requests and needs to appropriate team members
• Provides positive energy when greeting customers in person and on the phone
• Understanding of all required Insurance programs and procedures
• Participate in daily “production walks” with the Management Team, as required
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Basic Computer Skills

DRP Compliance

1+ year experience

Process Adherence

Education

High School Diploma or equivalent

I-CAR Training

Valid Driver's License

Tools

CCC1 Estimating System

Job description

Gerber Collision & Glass is seeking an Estimator to provide exceptional customer experiences by drafting accurate estimates and coordinating vehicle repairs. You will document customer interactions, communicate with insurance teams, and ensure repair plans meet KPIs.

Role requires CCC1 estimating knowledge, a high school diploma, and at least 1 year of related experience. I-CAR training and a valid driver’s license are also expected to complete the profile.