Collision Estimator: Auto Claims & Repairs Expert

Boyd Group Services; Bryan (TX); On-site; USD 60,000 - 85,000; Full time

Job summary

The Boyd Group is seeking an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage, creating repair estimates, and coordinating repairs with customers and insurers. You will work with the team to meet KPIs and ensure seamless communication throughout the repair process.

Responsibilities include documenting interactions, guiding customers, complying with DRP requirements, and participating in production walks.

Qualifications

• Knowledge of Repairs and OE Guidelines.
• High School Diploma or equivalent.
• Awareness of where to look for answers.
• Basic Computer Skills.
• Compliance for DRP’s Minimum of 1-year experience.
• Must be willing to complete I-CAR Training.
• Valid Driver’s License.

Responsibilities

• Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
• Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service.
• Ensure compliance with all insurance client requirements, processes and metrics.
• Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
• Communicate all customer requests and needs to appropriate team members.
• Provides positive energy when greeting customers in person and on the phone.
• Understanding of all required Insurance programs and procedures.
• Participate in daily “production walks” with the Management Team, as required.
• Support all team members when required
• Participate in monthly Health & Safety and staff meeting (if required)
• Attend training, information sessions and workshops recommended by Store Manager

Skills

Knowledge of Repairs and OE Guidelines

Awareness of where to look for answers

Basic Computer Skills

Compliance for DRP’s Minimum of 1-year

I-CAR Training

Valid Driver’s License

Education

High School Diploma or equivalent

Job description

The Boyd Group is seeking an Estimator to deliver an exceptional customer experience by accurately assessing vehicle damage, creating repair estimates, and coordinating repairs with customers and insurers. You will work with the team to meet KPIs and ensure seamless communication throughout the repair process.

Responsibilities include documenting interactions, guiding customers, complying with DRP requirements, and participating in production walks.