Collision Estimator: Accurate Estimates & CX

Crash-Champions-Collision-Repair-Team-1; Pittsburgh (Allegheny County); Sur place; USD 65 000 - 140 000; Plein temps

Avantages offerts par ce poste

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Résumé du poste

Crash Champions is actively seeking a customer-focused coordinator to educate customers on repair processes, insurance steps, and rights while managing repairs with high attention to quality. You will prepare and lock final repair estimates, keep customers informed, and ensure carrier requirements are met throughout the process.

The role requires strong organizational skills and the ability to work in a fast-paced environment, with collaboration across body technicians and insurance partners.

Qualifications

• Customer service skills are essential for handling policyholders and repair concerns.
• Ability to navigate fast-paced service environments and manage multiple tasks.
• Experience with insurance partners is helpful but not mandatory.

Responsabilités

• Educate customers on vehicle repair processes, insurance steps, and rights.
• Prepare and finalize repair estimates, update customers regularly.
• Oversee repair progression and ensure quality standards during processing.
• Coordinate with body technicians and review data for each vehicle.
• Close repairs, handle paperwork, and satisfy carrier requirements.

Description du poste

Crash Champions is actively seeking a customer-focused coordinator to educate customers on repair processes, insurance steps, and rights while managing repairs with high attention to quality. You will prepare and lock final repair estimates, keep customers informed, and ensure carrier requirements are met throughout the process.

The role requires strong organizational skills and the ability to work in a fast-paced environment, with collaboration across body technicians and insurance partners.