Collision Concierge: Repair Liaison & Customer Experience

AutoNation; Centennial (CO); On-site; USD 50,000 - 67,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Employee discounts

YouDecide deals

DRVPNK donation programs

Job summary

AutoNation is seeking a Collision Concierge to greet customers, discuss repair options, and coordinate services with the local AutoNation Collision Center. You will document repair needs, obtain approvals, and keep customers updated on status while working with the team to ensure a smooth experience.

The role emphasizes exceptional customer service, problem-solving, and a willingness to leverage technology to manage repairs, insurance programs, and compliance with regulations.

Qualifications

• Proven ability to provide an exceptional customer experience.
• Detail-oriented and organized.
• Sales or retail experience preferred.
• Strong communication and interpersonal skills.

Responsibilities

• Greet customers and discuss repair options.
• Document repair needs and estimated costs.
• Update customers on repair status.
• Coordinate with the collision center.
• Ensure compliance with laws and regulations.
• Build rapport to generate referrals.

Skills

Customer service

Sales experience

Communication

Job description

AutoNation is seeking a Collision Concierge to greet customers, discuss repair options, and coordinate services with the local AutoNation Collision Center. You will document repair needs, obtain approvals, and keep customers updated on status while working with the team to ensure a smooth experience.

The role emphasizes exceptional customer service, problem-solving, and a willingness to leverage technology to manage repairs, insurance programs, and compliance with regulations.