Collision Concierge: Elevate Customer Repair Experience

AutoNation

Plano (TX)

On-site

USD 42,000 - 56,000

Full time

8 days ago

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Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Associate discounts

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Job summary

AutoNation is seeking a Collision Concierge in Plano, TX to greet customers, discuss repair options, document needs, and obtain approvals. You will coordinate with the Collision Center, update customers and teammates, and ensure compliance with all regulations.

The role emphasizes exceptional service, problem solving, and building a base of referrals. Previous sales or retail experience is a plus; a valid Texas driver’s license with a clean record is required as you support repair processes and

Qualifications

Proven ability to provide an exceptional customer experience.
Excellent communication, consultative and interpersonal skills.
Detail-oriented and organized in a fast-paced environment.
Prior sales or retail experience is preferred but not required.
Must have a valid in-state driver’s license with a safe driving record.

Responsibilities

Greet customers and discuss repair options on the service drive or in the sales department.
Document customer repair needs and estimated costs; obtain customer approvals.
Update customers and internal colleagues on repair status with the collision center.
Coordinate with DRP/non-DRP programs and follow state/federal regulations.
Build rapport and drive customer loyalty through outstanding service.