Collision Concierge to Estimator: Customer-Focused Auto Repair

AutoNation; Marietta (GA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Associate discounts

YouDecide deals

Job summary

AutoNation in Marietta, GA seeks a Collision Concierge to greet customers, discuss repair options, and coordinate services with the local Collision Center. You will document needs, obtain approvals, and keep customers updated on repair status.

The role requires excellent customer experience, strong communication, detail-oriented organization, and a willingness to work with technology. Competitive pay, 401(k) matching, comprehensive insurance, maternity benefits, and associate discounts are

Qualifications

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Prior sales or retail experience preferred but not required.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in-state driver’s license with an acceptable, safe driving record.

Responsibilities

• Greeting customers and discussing repair options on the service drive or in the sales department.
• Documenting customer repair needs and estimated costs.
• Seeking customer approval for needed repairs.
• Updating customers and internal Associates regarding repair status of vehicles while working in partnership with the collision center.
• Understanding basic parameters of collision repair and insurance programs (e.g., DRP and non-DRP).
• Working with other Associates on daily planning and release meetings.
• Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
• Following up with customers to ensure we have met their expectations.
• Building rapport with customers to create a base of referrals.
• Gaining superior product knowledge to effectively help customers.
• Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.
• Providing exceptional customer experience to drive loyalty.

Skills

Customer service

Communication

Interpersonal skills

Organizational skills

Sales experience

Job description

AutoNation in Marietta, GA seeks a Collision Concierge to greet customers, discuss repair options, and coordinate services with the local Collision Center. You will document needs, obtain approvals, and keep customers updated on repair status.

The role requires excellent customer experience, strong communication, detail-oriented organization, and a willingness to work with technology. Competitive pay, 401(k) matching, comprehensive insurance, maternity benefits, and associate discounts are