Collision Customer Service Rep - Plano TX

AutoNation; Plano (TX); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Associate discounts

YouDecide discounts

Job summary

AutoNation is seeking a Collision Concierge in Plano, TX to greet customers, discuss repair options, document needs, and obtain approvals. You will coordinate with the Collision Center, update customers and teammates, and ensure compliance with all regulations.

The role emphasizes exceptional service, problem solving, and building a base of referrals. Previous sales or retail experience is a plus; a valid Texas driver’s license with a clean record is required as you support repair processes and

Qualifications

• Proven ability to provide an exceptional customer experience.
• Excellent communication, consultative and interpersonal skills.
• Detail-oriented and organized in a fast-paced environment.
• Prior sales or retail experience is preferred but not required.
• Must have a valid in-state driver’s license with a safe driving record.

Responsibilities

• Greet customers and discuss repair options on the service drive or in the sales department.
• Document customer repair needs and estimated costs; obtain customer approvals.
• Update customers and internal colleagues on repair status with the collision center.
• Coordinate with DRP/non-DRP programs and follow state/federal regulations.
• Build rapport and drive customer loyalty through outstanding service.

Skills

Customer experience

Communication

Detail-oriented

Organized

Sales experience

Job description

As a Collision Concierge, you’ll address our AutoNation Dealership customer collision needs and coordinate services with the local AutoNation Collision Center. Our Collision Concierges take great pride in their ability to interact with customers, make a great impression and being a skilled problem-solver. The Collision Concierge position is the starting point for a great career path.What are the daily job responsibilities?Greeting customers and discussing repair options on the service drive or in the sales departmentDocumenting customer repair needs and estimated costs.Seeking customer approval for needed repairs.Updating customers and internal Associates regarding repair status of vehicles while working in partnership with the collision center.Understanding basic parameters of collision repair and insurance programs (e.g., DRP and non-DRP).Working with other Associates on daily planning and release meetings.Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.Following up with customers to ensure we have met their expectations.Building rapport with customers to create a base of referrals.Gaining superior product knowledge to effectively help customers.Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.Providing exceptional customer experience to drive loyalty.What are the requirements for the Collision Concierge?Proven ability to provide an exceptional customer experience.Ability to set and achieve targeted goals.Detail-oriented and organized.Prior sales or retail experience preferred but not required.Demonstrated communication, consultative, interpersonal, and organizational skills.Experience and desire to work with technology.Must have a valid, in-state driver’s license with an acceptable, safe driving record.What are the opportunities for career growth?Our Associates have many choices for career growth and development after success in a Collision Concierge role. Future opportunities include:Collision EstimatorService AdvisorExciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.