Collision Concierge - Mesa AZ

AutoNation; Mesa (AZ); On-site; USD 11,000 - 33,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health, dental, vision insurance

Employee discounts

DRVPNK charity involvement

Job summary

AutoNation Collision Center in Mesa, AZ is seeking a proactive Collision Concierge to greet customers, discuss repair options, and coordinate services. You will document needs, obtain approvals, and update customers while partnering with the collision center to ensure timely service.

The role emphasizes strong communication, organizational skills, and a customer-first mindset. Prior sales or retail experience is a plus, and a valid in-state driver’s license is required.

Qualifications

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Prior sales or retail experience preferred but not required.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in-state driver’s license with an acceptable, safe driving record.

Responsibilities

• Greeting customers and discussing repair options on the service drive or in the sales department.
• Documenting customer repair needs and estimated costs.
• Seeking customer approval for needed repairs.
• Updating customers and internal Associates regarding repair status of vehicles while working in partnership with the collision center.
• Understanding basic parameters of collision repair and insurance programs (e.g., DRP and non-DRP).
• Working with other Associates on daily planning and release meetings.
• Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
• Following up with customers to ensure we have met their expectations.
• Building rapport with customers to create a base of referrals.
• Gaining superior product knowledge to effectively help customers.
• Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.
• Providing exceptional customer experience to drive loyalty.

Skills

Customer service

Communication

Sales ability

Organizational skills

Tech-savvy

Education

High school diploma (or equivalent)

Tools

CRM software

Job description

Collision Concierge

As a Collision Concierge, you’ll address our AutoNation Dealership customer collision needs and coordinate services with the local AutoNation Collision Center.

Job Responsibilities

• Greeting customers and discussing repair options on the service drive or in the sales department
• Documenting customer repair needs and estimated costs.
• Seeking customer approval for needed repairs.
• Updating customers and internal Associates regarding repair status of vehicles while working in partnership with the collision center.
• Understanding basic parameters of collision repair and insurance programs (e.g., DRP and non-DRP).
• Working with other Associates on daily planning and release meetings.
• Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
• Following up with customers to ensure we have met their expectations.
• Building rapport with customers to create a base of referrals.
• Gaining superior product knowledge to effectively help customers.
• Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.
• Providing exceptional customer experience to drive loyalty.

Requirements

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail‑oriented and organized.
• Prior sales or retail experience preferred but not required.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in‑state driver’s license with an acceptable, safe driving record.

Career Growth

• Future opportunities include: Collision Estimator Service Advisor This is a commission role with an estimated income of $1-3k/month.

Benefits & Perks

• Competitive compensation and 401k matching
• Enjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide.

We welcome candidates from all backgrounds who are passionate about making a positive impact.

We're AutoNation - the biggest and most renowned automotive retailer in America, and a proud member of the Fortune 150.

At AutoNation, we're in the midst of an incredible multi-year digital transformation that's set to revolutionize the industry.

At AutoNation, we're not just interested in keeping up with the times - we're dedicated to leading the charge.

We're passionate about innovation and pushing the boundaries of what's possible, all while keeping our customers, coworkers, and communities in the driver’s seat.

We believe that together, we can create a brighter future for everyone.

At AutoNation, what drives you, drives us.

We're looking for passionate and committed people to bring their drive to our team to help drive a peerless Customer experience.