Collision Concierge to Estimator: Start Here

AutoNation Inc; Marietta (GA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401k matching

Health insurance

Employee vehicle deals

YouDecide deals

DRVPNK charitable involvement

Job summary

AutoNation Collision Concierge role focuses on delivering exceptional customer experiences on the service drive and in-store. You will document needs, obtain approvals, and keep customers informed while coordinating with the Collision Center to ensure timely repairs.

The position emphasizes strong communication, organizational skills, and a willingness to learn collision processes and insurance programs, with growth opportunities into estimator or service advisor roles.

Qualifications

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Prior sales or retail experience preferred but not required.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in-state driver's license with an acceptable, safe driving record.

Responsibilities

• Greet customers and discuss repair options on the service drive or in the sales department.
• Document customer repair needs and estimated costs.
• Seek customer approval for needed repairs.
• Update customers and internal Associates on repair status.
• Understand basic parameters of collision repair and insurance programs.
• Collaborate with other Associates on planning and release meetings.
• Process transactions and ensure compliance with laws and regulations.
• Follow up with customers to ensure satisfaction.
• Build rapport to create referrals.
• Gain product knowledge to help customers.
• Ensure administrative processes are timely and compliant.

Skills

Customer service

Sales experience

Interpersonal skills

Communication skills

Detail-oriented

Technology experience

Tools

CRM systems

Job description

AutoNation Collision Concierge role focuses on delivering exceptional customer experiences on the service drive and in-store. You will document needs, obtain approvals, and keep customers informed while coordinating with the Collision Center to ensure timely repairs.

The position emphasizes strong communication, organizational skills, and a willingness to learn collision processes and insurance programs, with growth opportunities into estimator or service advisor roles.