Collision Concierge: High-Earning Customer Experience

AutoNation Inc

Tempe (AZ)

On-site

USD 22,000 - 56,000

Full time

9 days ago

Application generator

Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

401(k) matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Vehicle discounts

YouDecide deals

DRVPNK mission

Job summary

AutoNation Inc. is seeking a Collision Concierge in Tempe, AZ. You will greet customers, discuss repair options, document needs, and coordinate with the collision center to ensure timely updates and approvals.

This role emphasizes exceptional customer experiences and collaboration with the service team. Being a Collision Concierge offers a clear career path within AutoNation, with opportunities in collision estimation and service advisory, and a commission-based income model that rewards

Qualifications

Proven ability to provide an exceptional customer experience.
Ability to set and achieve targeted goals.
Detail-oriented and organized.
Prior sales or retail experience preferred but not required.
Demonstrated communication and interpersonal skills.

Responsibilities

Greet customers and discuss repair options on the service drive or in the sales department.
Document customer repair needs and estimated costs.
Seek customer approval for needed repairs.
Update customers and colleagues on repair status.
Understand basic parameters of collision repair and insurance programs.
Coordinate with the collision center and other associates on daily planning.
Process transactions and ensure compliance with laws and policies.
Provide exceptional customer experience to drive loyalty.