Collision Customer Service Rep - Tempe AZ

AutoNation; Tempe (AZ); On-site; USD 22,000 - 56,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Employee discounts

YouDecide deals

DRVPNK donations

Job summary

AutoNation is seeking a Collision Concierge to assist customers with repair options, document needs, and coordinate services with the Collision Center. You will explain repair options, obtain approvals, and keep customers informed throughout the process.

Responsibilities include daily planning with colleagues, processing transactions in compliance with laws, building rapport to generate referrals, and developing product knowledge to better assist clients.

Qualifications

• Proven ability to provide an exceptional customer experience.
• Detail-oriented and organized.
• Prior sales or retail experience preferred but not required.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in-state driver’s license with an acceptable, safe driving record.

Responsibilities

• Greet customers and discuss repair options on service drive or in sales department.
• Document customer repair needs and estimated costs.
• Seek customer approval for needed repairs.
• Update customers and internal associates regarding repair status.
• Understand basic parameters of collision repair and insurance programs.
• Collaborate with colleagues on daily planning and release meetings.
• Process transactions and ensure compliance with all laws and regulations.
• Follow up with customers to ensure expectations are met.
• Build rapport to create a base of referrals.
• Gain product knowledge to better assist customers.
• Ensure administrative processes are handled timely and in compliance.

Skills

Customer experience

Detail oriented

Communication

Interpersonal skills

Organizational skills

Sales experience

Technology proficiency

Job description

AutoNation is one of the largest automotive retailers in the United States, offering innovative products, exceptional services, and comprehensive solutions, empowering our customers to make the best decisions for their needs. With a network of dealerships nationwide strengthened by a recognized brand, we offer a wide variety of new and used vehicles, customer financing, parts, and provide expert maintenance and repair services. Through DRV PNK, we have raised over $40 million for cancer-related causes, demonstrating our commitment to making a positive difference in the lives of our Associates, Customers, and the communities we serve.As a Collision Concierge, you’ll address our AutoNation Dealership customer collision needs and coordinate services with the local AutoNation Collision Center. Our Collision Concierges take great pride in their ability to interact with customers, make a great impression and being a skilled problem-solver. The Collision Concierge position is the starting point for a great career path..What are the daily job responsibilities?Greeting customers and discussing repair options on the service drive or in the sales departmentDocumenting customer repair needs and estimated costs.Seeking customer approval for needed repairs.Updating customers and internal Associates regarding repair status of vehicles while working in partnership with the collision center.Understanding basic parameters of collision repair and insurance programs (e.g., DRP and non-DRP).Working with other Associates on daily planning and release meetings.Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.Following up with customers to ensure we have met their expectations.Building rapport with customers to create a base of referrals.Gaining superior product knowledge to effectively help customers.Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.Providing exceptional customer experience to drive loyalty.What are the requirements for the Collision Concierge?Proven ability to provide an exceptional customer experience.Ability to set and achieve targeted goals.Detail-oriented and organized.Prior sales or retail experience preferred but not required.Demonstrated communication, consultative, interpersonal, and organizational skills.Experience and desire to work with technology.Must have a valid, in-state driver’s license with an acceptable, safe driving record.What are the opportunities for career growth?Our Associates have many choices for career growth and development after success in a Collision Concierge role. Future opportunities include:Collision EstimatorService AdvisorThis is a commission role with an estimated income of $2-5k/month.Exciting Benefits and Perks Await You:Competitive compensation and 401k matchingEnjoy a healthy work-life balance with insurance plans (health, dental, vision) and maternity benefits.Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGearAccess amazing deals and discounts through YouDecide, a website with offers from top providers and retailersJoin our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwideAutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.