Collision Concierge: Customer Care & Repair Coordinator

AutoNation; Tempe (AZ); On-site; USD 22,000 - 56,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental insurance

Vision insurance

Maternity benefits

Employee discounts

YouDecide deals

DRVPNK donations

Job summary

AutoNation is seeking a Collision Concierge to assist customers with repair options, document needs, and coordinate services with the Collision Center. You will explain repair options, obtain approvals, and keep customers informed throughout the process.

Responsibilities include daily planning with colleagues, processing transactions in compliance with laws, building rapport to generate referrals, and developing product knowledge to better assist clients.

Qualifications

• Proven ability to provide an exceptional customer experience.
• Detail-oriented and organized.
• Prior sales or retail experience preferred but not required.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in-state driver’s license with an acceptable, safe driving record.

Responsibilities

• Greet customers and discuss repair options on service drive or in sales department.
• Document customer repair needs and estimated costs.
• Seek customer approval for needed repairs.
• Update customers and internal associates regarding repair status.
• Understand basic parameters of collision repair and insurance programs.
• Collaborate with colleagues on daily planning and release meetings.
• Process transactions and ensure compliance with all laws and regulations.
• Follow up with customers to ensure expectations are met.
• Build rapport to create a base of referrals.
• Gain product knowledge to better assist customers.
• Ensure administrative processes are handled timely and in compliance.

Skills

Customer experience

Detail oriented

Communication

Interpersonal skills

Organizational skills

Sales experience

Technology proficiency

Job description

AutoNation is seeking a Collision Concierge to assist customers with repair options, document needs, and coordinate services with the Collision Center. You will explain repair options, obtain approvals, and keep customers informed throughout the process.

Responsibilities include daily planning with colleagues, processing transactions in compliance with laws, building rapport to generate referrals, and developing product knowledge to better assist clients.