Collision Concierge: Customer Experience Specialist

AutoNation; Denver (CO); On-site; USD 50,000 - 67,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health, dental, vision

Maternity benefits

Associate purchase/discount programs

Job summary

AutoNation Collision Center is seeking a Collision Concierge to greet customers, discuss repair options, and document needs. You will seek approvals, update on status, and coordinate with the collision team to ensure compliant processing and timely communication.

A focus on building rapport and delivering exceptional service is essential. Responsibilities include handling transactions, following regulations, and leveraging technology to support operations.

Qualifications

• Proven ability to provide an exceptional customer experience.
• Detail-oriented and organized.
• Prior sales or retail experience preferred but not required.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in-state driver’s license with an acceptable, safe driving record.

Responsibilities

• Greeting customers and discussing repair options on the service drive or in the sales department.
• Documenting customer repair needs and estimated costs.
• Seeking customer approval for needed repairs.
• Updating customers and internal Associates regarding repair status of vehicles while working in partnership with the collision center.
• Understanding basic parameters of collision repair and insurance programs (e.g., DRP and non-DRP).
• Working with other Associates on daily planning and release meetings.
• Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
• Following up with customers to ensure we have met their expectations.
• Building rapport with customers to create a base of referrals.
• Gaining superior product knowledge to effectively help customers.
• Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.
• Providing exceptional customer experience to drive loyalty.

Skills

Customer service

Goal setting

Detail-oriented

Communication skills

Interpersonal skills

Job description

AutoNation Collision Center is seeking a Collision Concierge to greet customers, discuss repair options, and document needs. You will seek approvals, update on status, and coordinate with the collision team to ensure compliant processing and timely communication.

A focus on building rapport and delivering exceptional service is essential. Responsibilities include handling transactions, following regulations, and leveraging technology to support operations.