Collision Concierge: Elevate Auto Repair Customer Experience

AutoNation; Plano (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health, dental, vision

Associate discounts on vehicles and >t

YouDecide deals

DRVPNK cancer charity involvement

Job summary

AutoNation in Plano, TX is seeking a Collision Concierge to address customer collision needs and coordinate services with the local Collision Center. You will greet customers, discuss repair options, document needs, and seek approvals while ensuring exceptional service and timely updates for a seamless experience.

The role emphasizes strong communication, organization, and product knowledge, with opportunities for career growth from Collision Concierge to Estimator or Service Advisor within a

Qualifications

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in-state driver’s license with an acceptable, safe driving record.

Responsibilities

• Greeting customers and discussing repair options on the service drive or in the sales department.
• Documenting customer repair needs and estimated costs.
• Seeking customer approval for needed repairs.
• Updating customers and internal associates regarding repair status of vehicles.
• Understanding basic parameters of collision repair and insurance programs (e.g., DRP and non-DRP).
• Working with other associates on daily planning and release meetings.
• Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
• Following up with customers to ensure we have met their expectations.
• Building rapport with customers to create a base of referrals.
• Gaining superior product knowledge to effectively help customers.
• Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.
• Providing exceptional customer experience to drive loyalty.

Skills

Customer experience

Goal setting

Detail oriented

Communication skills

Tech-savvy

Driver's license

Job description

AutoNation in Plano, TX is seeking a Collision Concierge to address customer collision needs and coordinate services with the local Collision Center. You will greet customers, discuss repair options, document needs, and seek approvals while ensuring exceptional service and timely updates for a seamless experience.

The role emphasizes strong communication, organization, and product knowledge, with opportunities for career growth from Collision Concierge to Estimator or Service Advisor within a