Collision Customer Service Rep - Plano TX

AutoNation; Plano (TX); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health, dental, vision

Associate discounts on vehicles and >t

YouDecide deals

DRVPNK cancer charity involvement

Job summary

AutoNation in Plano, TX is seeking a Collision Concierge to address customer collision needs and coordinate services with the local Collision Center. You will greet customers, discuss repair options, document needs, and seek approvals while ensuring exceptional service and timely updates for a seamless experience.

The role emphasizes strong communication, organization, and product knowledge, with opportunities for career growth from Collision Concierge to Estimator or Service Advisor within a

Qualifications

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in-state driver’s license with an acceptable, safe driving record.

Responsibilities

• Greeting customers and discussing repair options on the service drive or in the sales department.
• Documenting customer repair needs and estimated costs.
• Seeking customer approval for needed repairs.
• Updating customers and internal associates regarding repair status of vehicles.
• Understanding basic parameters of collision repair and insurance programs (e.g., DRP and non-DRP).
• Working with other associates on daily planning and release meetings.
• Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
• Following up with customers to ensure we have met their expectations.
• Building rapport with customers to create a base of referrals.
• Gaining superior product knowledge to effectively help customers.
• Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.
• Providing exceptional customer experience to drive loyalty.

Skills

Customer experience

Goal setting

Detail oriented

Communication skills

Tech-savvy

Driver's license

Job description

As a Collision Concierge, you’ll address our AutoNation Dealership customer collision needs and coordinate services with the local AutoNation Collision Center. Our Collision Concierges take great pride in their ability to interact with customers, make a great impression and being a skilled problem-solver. The Collision Concierge position is the starting point for a great career path.

Daily Job Responsibilities

• Greeting customers and discussing repair options on the service drive or in the sales department
• Documenting customer repair needs and estimated costs.
• Seeking customer approval for needed repairs.
• Updating customers and internal Associates regarding repair status of vehicles while working in partnership with the collision center.
• Understanding basic parameters of collision repair and insurance programs (e.g., DRP and non-DRP).
• Working with other Associates on daily planning and release meetings.
• Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
• Following up with customers to ensure we have met their expectations.
• Building rapport with customers to create a base of referrals.
• Gaining superior product knowledge to effectively help customers.
• Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.
• Providing exceptional customer experience to drive loyalty.

Requirements for the Collision Concierge

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Prior sales or retail experience preferred but not required.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in‑state driver’s license with an acceptable, safe driving record.

Opportunities for Career Growth

Our Associates have many choices for career growth and development after success in a Collision Concierge role. Future opportunities include:

• Collision Estimator
• Service Advisor

Exciting Benefits And Perks Await You

• Competitive compensation and 401k matching
• Enjoy a healthy work‑life balance with insurance plans (health, dental, vision) and maternity benefits.
• Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.