Collision Center Admin & Customer Experience

AutoNation; Whiskyville (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health/dental/vision insurance

Maternity benefits

Employee discounts on vehicles and服务

DRVPNK fundraising

Job summary

AutoNation Collision Center is seeking a Collision Administrator to manage the front office and assist the Collision Manager with daily tasks. You will handle calls, greet customers, schedule appointments, and maintain repair orders with accuracy.

The role requires strong communication, a professional appearance, and preference for dealership experience. Join a team committed to service excellence and customer satisfaction across our nationwide network.

Qualifications

• High School diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Two years of experience in a dealership position (preferred).
• Professional appearance.
• Excellent oral and written communication skills.

Responsibilities

• Answer all incoming calls and direct or take messages as necessary.
• Ensure all documents are accounted for during the repair process and file completed file.
• Greet customers in a timely, friendly manner.
• Schedule appointments using dealership-approved forms.
• Prepare all vendor invoices and assign purchase order numbers as necessary.
• Obtain customer and vehicle data as needed for collision center estimators.
• Maintain Customer Satisfaction Index rating comparable to the manufacturer or dealership average.
• Obtain customer's signature on repair order and provide a copy.
• Receive invoices and match them with unpaid insurance invoices before payment.
• Distribute the mail daily.
• Post all funds received from repairs to the appropriate repair order.
• Call customer when vehicle is ready and schedule pickup.
• Prepare funds for deposit with copies of invoices and payments.

Skills

Communication skills

Customer service

Professional appearance

Reading comprehension

Education

High School diploma or equivalent

Job description

AutoNation Collision Center is seeking a Collision Administrator to manage the front office and assist the Collision Manager with daily tasks. You will handle calls, greet customers, schedule appointments, and maintain repair orders with accuracy.

The role requires strong communication, a professional appearance, and preference for dealership experience. Join a team committed to service excellence and customer satisfaction across our nationwide network.