Collision Concierge: Customer Experience & Repair

AutoNation; Spring (PA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401k matching

Health insurance

Dental and vision

Employee discounts

DrVPNK-driven charitable initiatives

Job summary

AutoNation Collision Concierge role involves greeting customers, explaining repair options, and coordinating with the Collision Center to ensure smooth service and clear communication. You’ll document needs, obtain approvals, and keep customers informed as repairs progress, while maintaining compliance with laws and delivering a standout experience.

The position offers growth into roles like Collision Estimator or Service Advisor, with salary plus bonus and benefits.

Qualifications

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail-oriented and organized.
• Prior sales or retail experience preferred but not required.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in-state driver’s license with an acceptable, safe driving record.

Responsibilities

• Greeting customers and discussing repair options on the service drive or in the sales department.
• Documenting customer repair needs and estimated costs.
• Seeking customer approval for needed repairs.
• Updating customers and internal Associates regarding repair status of vehicles while working in partnership with the collision center.
• Understanding basic parameters of collision repair and insurance programs (e.g., DRP and non-DRP).
• Working with other Associates on daily planning and release meetings.
• Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
• Following up with customers to ensure we have met their expectations.
• Building rapport with customers to create a base of referrals.
• Gaining superior product knowledge to effectively help customers.
• Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.
• Providing exceptional customer experience to drive loyalty.

Skills

Customer service

Goal setting

Attention to detail

Communication skills

Sales experience

Technology experience

Driver's license

Job description

AutoNation Collision Concierge role involves greeting customers, explaining repair options, and coordinating with the Collision Center to ensure smooth service and clear communication. You’ll document needs, obtain approvals, and keep customers informed as repairs progress, while maintaining compliance with laws and delivering a standout experience.

The position offers growth into roles like Collision Estimator or Service Advisor, with salary plus bonus and benefits.