Collision Estimator

AutoNation; Spring (PA); On-site; USD 61,380 - 122,760; Full time

Benefits offered by this job

Competitive compensation

401k matching

Health, dental, vision

Discount programs for vehicles/parts

YouDecide discounts

DRVPNK fundraising support

Job summary

AutoNation invites applications for a Collision Estimator. You will greet customers, discuss repair options and determine needs based on vehicle walk‑around, inspections and test drives. You’ll also drive sales on estimates while delivering transparent cost and time projections.

Daily collaboration with technicians and parts staff ensures timely repairs. You will handle multiple repairs, follow up with customers and uphold regulatory compliance to provide outstanding service.

Qualifications

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail‑oriented and organized.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in‑state driver’s license with an acceptable, safe driving record.

Responsibilities

• Greet customers and discuss repair options.
• Determine repair needs based on information, inspections and test drives.
• Asking for the sale on all estimates.
• Meet or exceed targeted sales goals and customer satisfaction.
• Produce repair orders with cost and time estimates and full transparency.
• Communicate with technicians and parts associates to ensure timely work.
• Follow up with customers and manage multiple repairs concurrently.
• Ensure compliance with state and federal laws and company policies.
• Build rapport to create referrals and exceptional customer experience.

Skills

Customer experience

Goal setting

Detail oriented

Communication

Technology affinity

Driver's license

Job description

As a Collision Estimator, you’ll interact daily with customers, insurance companies, and parts associates to ensure the repair process is as smooth as possible. You take great pride in using your excellent communication skills and empathetic nature to help customers through the process.

Daily Responsibilities

• Greeting customers and discussing repair options.
• Determining repair needs based on customer information, vehicle walk‑around, inspections and test drives.
• Asking for the sale on all estimates.
• Meeting or exceeding targeted sales goals as well as the targeted customer satisfaction index.
• Understanding basic parameters of collision repair as well as insurance programs (e.g., DRP and non‑DRP).
• Producing repair orders for customers, including cost and time estimates, with full transparency.
• Communicating frequently with technicians and parts associates to ensure timely completion of work.
• Following up with customers on the status of their vehicle based on how the customer wants to be informed and answering customer questions as needed.
• Managing multiple repairs simultaneously.
• Working with other associates on daily planning and release meetings.
• Processing transactions and ensuring 100% compliance with all state and federal laws and regulations.
• Following up with customers to ensure we have met their expectations.
• Building rapport with customers to create a base of referrals.
• Gaining superior product knowledge to effectively help customers.
• Ensuring that all administrative processes are handled in a timely fashion and in compliance with company policies.
• Providing exceptional customer experience to drive loyalty.

Requirements

• Proven ability to provide an exceptional customer experience.
• Ability to set and achieve targeted goals.
• Detail‑oriented and organized.
• Prior sales or retail experience preferred but not required.
• Demonstrated communication, consultative, interpersonal, and organizational skills.
• Experience and desire to work with technology.
• Must have a valid, in‑state driver’s license with an acceptable, safe driving record.

Career Growth Opportunities

• Collision Director
• Collision Production Manager
• Other roles may become available depending on business and staffing needs, and the qualifications of internal and external candidates.

Compensation & Benefits

Commission based. $5,500 – $11,000.

Exciting Benefits And Perks Await You

• Competitive compensation and 401k matching
• Health, dental, vision and maternity benefits
• Associate purchase and discount programs for new and pre‑owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers
• Join our DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

AutoNation is committed to creating a diverse, equitable, and inclusive environment in our workplace and the services we provide. We welcome candidates from all backgrounds who are passionate about making a positive impact. Even if you do not meet every requirement, we encourage you to apply. Join our team and help us foster a culture of belonging while contributing to our revolutionary work in the automotive industry. We value innovation, teamwork, and a commitment to making a positive impact in the world.