Collision Center Ops Lead — Growth & Metrics

calibercollision; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Weekly pay with overtime

Paid vacation & holidays

Career growth opportunities

I-CAR and ASE trainings

Job summary

Caliber Collision's Baton Rouge center seeks a Collision Operations Specialist to manage all aspects of center operation, risk, and team development. You will recruit and retain talent, monitor financial performance, and drive improvements in production and client metrics while ensuring repairs are performed safely and profitably per Caliber SOPs and partner guidelines.

You will lead with a focus on safety, quality, and customer service, coordinating with insurance partners and maintaining

Qualifications

• 2+ years of Collision Management Experience
• Must have a valid driver's license and be eligible for coverage under our company insurance policy
• Advanced understanding of collision estimatics (implied)
• Familiarity with repair processes and procedures

Responsibilities

• Oversee center operations and daily production
• Manage risk and safety compliance across the shop
• Develop and mentor teammates for performance and growth
• Monitor financial performance metrics and act on trends
• Recruit, recognize, and retain talent within the center
• Ensure repairs meet Caliber SOPs and industry standards

Skills

Collision management

CCC1 experience

Operations leadership

Customer service

Physical endurance

Safety compliance

Job description

Caliber Collision's Baton Rouge center seeks a Collision Operations Specialist to manage all aspects of center operation, risk, and team development. You will recruit and retain talent, monitor financial performance, and drive improvements in production and client metrics while ensuring repairs are performed safely and profitably per Caliber SOPs and partner guidelines.

You will lead with a focus on safety, quality, and customer service, coordinating with insurance partners and maintaining