Operations Specialist

calibercollision; Baton Rouge (LA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Weekly pay with overtime

Paid vacation & holidays

Career growth opportunities

I-CAR and ASE trainings

Job summary

Caliber Collision's Baton Rouge center seeks a Collision Operations Specialist to manage all aspects of center operation, risk, and team development. You will recruit and retain talent, monitor financial performance, and drive improvements in production and client metrics while ensuring repairs are performed safely and profitably per Caliber SOPs and partner guidelines.

You will lead with a focus on safety, quality, and customer service, coordinating with insurance partners and maintaining

Qualifications

• 2+ years of Collision Management Experience
• Must have a valid driver's license and be eligible for coverage under our company insurance policy
• Advanced understanding of collision estimatics (implied)
• Familiarity with repair processes and procedures

Responsibilities

• Oversee center operations and daily production
• Manage risk and safety compliance across the shop
• Develop and mentor teammates for performance and growth
• Monitor financial performance metrics and act on trends
• Recruit, recognize, and retain talent within the center
• Ensure repairs meet Caliber SOPs and industry standards

Skills

Collision management

CCC1 experience

Operations leadership

Customer service

Physical endurance

Safety compliance

Job description

Service Center Baton Rouge - Southeast JOB SUMMARY

Caliber Collision has an immediate job opening for a Collision Operations Specialist to perform all-purpose duties, which may include, but not limited to the overall operation of their center, including Risk Management, Teammate development, Client Metrics, production, and administration. This individual will also Recruit, recognize, and retain talented teammates, monitor current financial performance metrics, and review previous month's financial metrics to identify opportunities and trends. Collision General Managers will be required to ensure our center teammates are repairing vehicles thoroughly, safely, and profitably in a manner consistent with Caliber's Standard Operating Procedures, insurance partners and industry guidelines/standards.

BENEFITS OF JOINING THE CALIBER FAMILY

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay - Paid weekly and eligible for overtime
• State of the Art Equipment - 3M Collision Repair Products
• Paid Vacation & Holidays - Can begin accruing day 1
• Career growth opportunities - we promote from within!
• Paid Skilled Trainings and Certifications - I-CAR and ASE

REQUIREMENTS:

• 2+ years of Collision Management Experience
• Must have a valid driver's license and be eligible for coverage under our company insurance policy

ABILITES/SKILLS/KNOWLEDGE

• Advanced understanding of Collision Estimatics
• Must have prior experience with CCC1
• Advance understanding and knowledge of the repair process/procedures
• Be able to understand instructions - written and verbal
• Can prioritize competing tasks and adapt easily to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Ability to do consistent physical activity - reach below and above shoulder level, kneeling, bending, and squatting, and lifting objects over 50 lbs.

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.