Collision Center Operations and Development Leader

Caliber; Mint Hill (NC); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Benefits from day one (medical, dental

Weekly pay

Paid vacation & holidays

Career growth opportunities

Paid trainings & certifications

Job summary

Caliber Collision in Mint Hill, NC is hiring a Collision General Manager to oversee the center's operations, from risk management and staff development to client metrics, production, and administration. This role will recruit, recognize, and retain top teammates while ensuring repair work meets SOPs and industry guidelines.

The position emphasizes profitability, safety, and customer service excellence, with opportunities for career growth and internal promotion as part of Caliber's culture.

Qualifications

• Advanced understanding of collision estimatics.
• Prior CCC1 experience.
• Strong knowledge of repair processes and procedures.
• Ability to understand written and verbal instructions.
• Ability to prioritize tasks in a fast-paced environment.
• Provide personable, friendly customer service to internal and external customers.
• Physical ability to perform required tasks (lifting up to 50 lbs).

Responsibilities

• Oversee overall operation of the service center.
• Lead risk management, teammate development, and client metrics.
• Manage production and administration within SOPs and industry guidelines.
• Recruit, recognize, and retain talented teammates.
• Monitor financial performance and identify opportunities and trends.

Skills

Collision management

CCC1 experience

Customer service

Leadership

Risk management

Job description

Caliber Collision in Mint Hill, NC is hiring a Collision General Manager to oversee the center's operations, from risk management and staff development to client metrics, production, and administration. This role will recruit, recognize, and retain top teammates while ensuring repair work meets SOPs and industry guidelines.

The position emphasizes profitability, safety, and customer service excellence, with opportunities for career growth and internal promotion as part of Caliber's culture.