Collision Center Leader - Drive Growth & Quality

Elite Recruiting Services; Albuquerque (NM); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off

Ongoing training and professional dev.

Long-term opportunity with established

Job summary

Elite Recruiting Services in Albuquerque is seeking an experienced Collision Center Manager to lead and grow its collision repair operation. You will oversee production, estimating, workflow, staffing, and financial results to drive efficiency and profitability.

The role requires hands-on leadership, knowledge of collision procedures, favorable vendor relationships, and a focus on customer satisfaction and quality repair standards.

Qualifications

• Previous experience in the automotive collision repair industry.
• CCC ONE experience required.
• Proven leadership or team management experience.
• Strong knowledge of collision estimating, repair procedures, and supplements.
• Understanding of insurance claims and repair authorization processes.
• Experience managing production workflow and repair schedules.
• Ability to monitor KPIs and improve productivity and profitability.
• Strong communication, organization, and problem-solving skills.
• Ability to lead in a fast-paced collision repair environment.
• Valid driver's license with an acceptable driving record.

Responsibilities

• Direct daily collision center operations and production workflow.
• Lead, coach, and develop estimators, technicians, and support staff.
• Manage scheduling, cycle time, workload, and repair progress.
• Review estimates, supplements, and repair orders for accuracy.
• Monitor productivity, labor performance, profitability, and departmental KPIs.
• Identify opportunities to improve efficiency, throughput, and revenue.
• Maintain strong relationships with insurance companies, customers, vendors, and business partners.
• Monitor CSI and ensure consistent customer communication.
• Recruit, train, and retain qualified collision repair professionals.
• Ensure repairs follow OEM procedures, manufacturer specifications, and safety standards.
• Maintain quality control and accountability throughout the repair process.
• Address operational challenges and implement effective solutions.
• Ensure compliance with company policies and applicable industry requirements.

Skills

Leadership

Team management

Estimating

Workflow optimization

Financial performance

Customer satisfaction

KPIs

Tools

CCC ONE

Job description

Elite Recruiting Services in Albuquerque is seeking an experienced Collision Center Manager to lead and grow its collision repair operation. You will oversee production, estimating, workflow, staffing, and financial results to drive efficiency and profitability.

The role requires hands-on leadership, knowledge of collision procedures, favorable vendor relationships, and a focus on customer satisfaction and quality repair standards.