Collision Center GM — Lead Team & WOW Customer Experience

Gerber Collision & Glass; West Virginia; Presencial; USD 80.000 - 100.000; Jornada completa

Descripción de la vacante

Gerber Collision & Glass in West Virginia is seeking a General Manager to lead day-to-day operations of the collision center, deliver outstanding customer experience, and ensure compliance with policies. You will coach and empower team members, drive KPI targets, and maintain safety and quality standards.

This role focuses on budgeting, labor planning, vendor management, and coordinating with senior leadership to align all activities with company goals.

Formación

• Proven leadership experience in a collision repair environment or similar role.
• Strong attention to detail and accuracy.
• Excellent verbal and written communication.
• Ability to coach and motivate staff.

Responsabilidades

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates.
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings . Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Conocimientos

Attention to detail

Clear communication

Coaching/leadership

Team management

Educación

Post-Secondary Education

Descripción del empleo

Gerber Collision & Glass in West Virginia is seeking a General Manager to lead day-to-day operations of the collision center, deliver outstanding customer experience, and ensure compliance with policies. You will coach and empower team members, drive KPI targets, and maintain safety and quality standards.

This role focuses on budgeting, labor planning, vendor management, and coordinating with senior leadership to align all activities with company goals.