Collision Center GM: Lead, Optimize & Wow Customers

Gerber Collision & Glass; Jeffersonville (IN); Presencial; USD 85.000 - 90.000; Jornada completa

Descripción de la vacante

Gerber Collision & Glass in Jeffersonville, IN is hiring a General Manager to lead daily collision center operations and deliver exceptional customer service while adhering to policy and KPI targets. You will coach teams, manage budgets, forecast sales and expenses, and drive continuous improvements in safety, quality, and efficiency.

This role emphasizes leadership by example and a strong client experience.

Formación

• Post-secondary education or equivalent.
• Proven leadership in a collision repair environment or similar.

Responsabilidades

• Execute WOW operating plan consistently.
• Prepare and manage the annual and monthly operating budgets of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm throughput and delivery dates.
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings. Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Conocimientos

Leadership

Attention to detail

Communication

Coaching

Team motivation

Educación

Post-Secondary Education

Descripción del empleo

Gerber Collision & Glass in Jeffersonville, IN is hiring a General Manager to lead daily collision center operations and deliver exceptional customer service while adhering to policy and KPI targets. You will coach teams, manage budgets, forecast sales and expenses, and drive continuous improvements in safety, quality, and efficiency.

This role emphasizes leadership by example and a strong client experience.