Collision Center GM: Lead Ops & Growth

The Boyd Group; Goldsboro (NC); Presencial; USD 75 000 - 120 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Paid time off (PTO)

Parental leave (2 weeks)

6 paid holidays annually

Medical, Prescription Drug, Dental & V

ision Insurance

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Uniform stipend

Daily Pay option

Resumo da oferta

Gerber Collision & Glass is seeking a General Manager to lead the store operations and deliver exceptional customer experiences at our collision center. You will manage daily operations, coach staff, and ensure KPI targets and insurance metrics are met in partnership with the Boyd Group.

You will oversee budgeting, staffing, safety, and continuous improvement initiatives while maintaining high professionalism and service standards across the team.

Qualificações

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.
• Attention to detail and a high degree of accuracy.
• Ability to motivate others using effective coaching tools and management skills.
• Communicate clearly both verbally and in writing.

Responsabilidades

• Execute WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm throughput and delivery dates.
• Manage all estimates to ensure labor mix is within established standards.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings. Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Conhecimentos

Attention to detail

Client experience

Clear communication

People management

Coaching skills

Formação académica

Post-secondary education or equivalent

Leadership experience in collision repair

Descrição da oferta de emprego

Gerber Collision & Glass is seeking a General Manager to lead the store operations and deliver exceptional customer experiences at our collision center. You will manage daily operations, coach staff, and ensure KPI targets and insurance metrics are met in partnership with the Boyd Group.

You will oversee budgeting, staffing, safety, and continuous improvement initiatives while maintaining high professionalism and service standards across the team.