Collision Center GM: Lead Ops, Drive WOW & Growth

Gerber Collision & Glass; Louisville (KY); On-site; USD 100,000 - 125,000; Full time

Job summary

Gerber Collision & Glass Louisville is seeking a General Manager to lead the store's daily operations, drive an exceptional customer experience, and ensure compliance with policies and procedures. You will coach the team, manage budget, forecast sales, monitor KPI targets, and maintain a clean, safe, and productive collision center while upholding the highest standards of professionalism.

Experience in collision repair leadership and a proven track record of team development are required to

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.

Skills

Leadership

Collision repair

Customer experience

Communication

Education

Post-Secondary Education or equivalent

Job description

Gerber Collision & Glass Louisville is seeking a General Manager to lead the store's daily operations, drive an exceptional customer experience, and ensure compliance with policies and procedures. You will coach the team, manage budget, forecast sales, monitor KPI targets, and maintain a clean, safe, and productive collision center while upholding the highest standards of professionalism.

Experience in collision repair leadership and a proven track record of team development are required to