Collision Center GM - Lead Ops & Customer Experience

Boyd Group Services; Opelika (AL); On-site; USD 85,000 - 130,000; Full time

Job summary

The Boyd Group Services in Opelika, AL is seeking a General Manager to lead the daily operation of the collision center and deliver exceptional customer experiences. You will coach staff, manage budgets, coordinate safety, and ensure throughput meets KPI targets.

As the leader you will drive performance through strong communication, meticulous planning, and adherence to company policies while maintaining a safe, efficient and professional repair environment for customers and employees alike.

Qualifications

• Proven leadership experience in a collision repair environment or similar role.
• Post-Secondary Education or equivalent.
• Attention to detail and a high degree of accuracy.
• Ability to motivate others and coach staff effectively.
• Strong communication, written and verbal.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings .Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Leadership

Operations Management

Budgeting

Customer Service

Team Coaching

Communication Skills

Education

Post-Secondary Education or equivalent

Job description

The Boyd Group Services in Opelika, AL is seeking a General Manager to lead the daily operation of the collision center and deliver exceptional customer experiences. You will coach staff, manage budgets, coordinate safety, and ensure throughput meets KPI targets.

As the leader you will drive performance through strong communication, meticulous planning, and adherence to company policies while maintaining a safe, efficient and professional repair environment for customers and employees alike.