Collision Center GM: Lead Operations & Growth

Gerber Collision & Glass; Wayne (MI); Sur place; USD 90 000 - 100 000; Plein temps

Avantages offerts par ce poste

Annual PTO

Paid Parental Leave

Paid holidays

Health Insurance beginning Day 1

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Uniform stipend

Daily Pay option

Résumé du poste

Gerber Collision & Glass in Wayne, MI seeks a General Manager to lead daily store operations and deliver exceptional customer experiences while driving KPI targets and insurance metrics. You will coach team members, uphold quality standards, and ensure the facility and staff operate at peak performance.

The role requires proven leadership in collision repair, post-secondary education or equivalent, and a commitment to safety, training, and continuous improvement.

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Responsabilités

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings . Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Connaissances

Attention to detail

Client experience

Clear communication

Staff coaching

Formation

Post-Secondary Education or equivalent

Description du poste

Gerber Collision & Glass in Wayne, MI seeks a General Manager to lead daily store operations and deliver exceptional customer experiences while driving KPI targets and insurance metrics. You will coach team members, uphold quality standards, and ensure the facility and staff operate at peak performance.

The role requires proven leadership in collision repair, post-secondary education or equivalent, and a commitment to safety, training, and continuous improvement.