Collision Center GM: Lead Operations & Customer Wins

Mobile Auto Solutions, LLC; Waco (TX); On-site; USD 75,000 - 100,000; Full time

Job summary

Gerber Collision & Glass - Waco, TX is seeking a General Manager to lead the collision center's day-to-day operations and deliver outstanding customer experiences. You will guide staff, manage budgets, and drive performance in a fast-paced environment.

The role requires 2+ years of leadership in collision repair and CCC1/Mitchell Estimating experience, plus strong customer service skills. This onsite position offers a competitive salary, benefits, and opportunities for growth within The Boyd

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.
• Experience with CCC1 / Mitchell Estimating is required.

Responsibilities

• Ensure consistent execution of WOW plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expenses.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings .Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Leadership

CCC1/Mitchell Estimating

Customer Service

Education

Post-Secondary Education or equivalent

Job description

Gerber Collision & Glass - Waco, TX is seeking a General Manager to lead the collision center's day-to-day operations and deliver outstanding customer experiences. You will guide staff, manage budgets, and drive performance in a fast-paced environment.

The role requires 2+ years of leadership in collision repair and CCC1/Mitchell Estimating experience, plus strong customer service skills. This onsite position offers a competitive salary, benefits, and opportunities for growth within The Boyd