Collision Center GM — Empowered Leadership & Growth

Gerber Collision & Glass; Dallas (TX); On-site; USD 83,000 - 95,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Gerber Collision & Glass in Dallas, TX seeks a General Manager to lead the collision center’s day-to-day operations and deliver an exceptional customer experience. You will drive KPI attainment, coach staff, and ensure compliance with policies.

The role emphasizes budget oversight, throughput, and safety, with opportunities for bonus participation tied to performance. Educational qualifications include post-secondary education or equivalent, and prior leadership experience in a collision repair

Qualifications

• Attention to detail is essential for ensuring quality service and operations.
• Provide an exceptional customer experience and maintain KPI targets.
• Clear written and verbal communication with staff and customers.
• Motivate and coach team members to achieve performance goals.

Responsibilities

• Ensure execution of the WOW plan across the collision center.
• Prepare and manage annual and monthly operating budgets.
• Forecast, target and track monthly sales, profit and expenses.
• Deliver formal annual and informal monthly performance reviews.
• Monitor accounts payable and receivable for the center.
• Maintain a clean, organized repair facility at all times.
• Oversee maintenance of shop equipment, including paint booth.
• Provide staff training as necessary and enforce safety dress code.
• Open and close the facility daily following procedures.
• Lead daily production meetings to confirm throughput and dates.
• Manage estimates to ensure labor mix within standards.
• Manage store capacity and lead repair facility personnel.
• Conduct monthly health & safety and staff meetings.
• Attend monthly managers meetings and training sessions.
• Ensure CSI performance reviews and follow-up within 24 hours.

Skills

Attention to detail

Customer experience

Clear communication

Coaching & motivation

Education

Post-secondary education or equivalent

Job description

Gerber Collision & Glass in Dallas, TX seeks a General Manager to lead the collision center’s day-to-day operations and deliver an exceptional customer experience. You will drive KPI attainment, coach staff, and ensure compliance with policies.

The role emphasizes budget oversight, throughput, and safety, with opportunities for bonus participation tied to performance. Educational qualifications include post-secondary education or equivalent, and prior leadership experience in a collision repair