Collision Center GM: Lead Operations & Customer Experience

Mobile Auto Solutions, LLC; Grand Rapids (MI); On-site; USD 75,000 - 110,000; Full time

Benefits offered by this job

PTO plans

Paid Parental Leave

6 paid holidays annually

Medical, Prescription Drug, Dental & V

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety Glasses program

Uniform stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass seeks a General Manager to oversee the collision center, ensuring exceptional customer experience while controlling daily operations and compliance with policies. The role includes coaching staff to achieve KPI targets and promoting high professional standards.

You will lead operating budgets, monitor sales, profits and costs, and coordinate safety with the leadership team. This position focuses on delivering top-tier results and customer care within a dynamic

Qualifications

• Proven leadership experience in a collision repair environment or similar role.
• Strong communication and coaching abilities.
• Ability to manage budgets and KPIs.

Responsibilities

• Lead day-to-day operations of the collision center to meet KPI targets.
• Coach and empower team members to succeed in their roles.
• Prepare and manage annual and monthly operating budgets.
• Forecast, target and track monthly sales, profit and expenses.
• Maintain a safe, clean facility and adherence to dress code.

Skills

Attention to detail

Client experience

Communication skills

Coaching and leadership

Education

Post-Secondary Education or equivalent

Job description

Gerber Collision & Glass seeks a General Manager to oversee the collision center, ensuring exceptional customer experience while controlling daily operations and compliance with policies. The role includes coaching staff to achieve KPI targets and promoting high professional standards.

You will lead operating budgets, monitor sales, profits and costs, and coordinate safety with the leadership team. This position focuses on delivering top-tier results and customer care within a dynamic