Collision Center GM: Lead Operations & Customer Experience

Boyd Group; Winston-Salem (NC); Sur place; USD 75 000 - 120 000; Plein temps

Résumé du poste

Gerber Collision & Glass in Winston-Salem area is seeking a General Manager to run the collision center, deliver exceptional customer experiences, and lead the day-to-day operations in line with policy and procedures.

You will coach staff, manage budgets, monitor safety, and ensure quality service while aligning with The Boyd Group standards. A proven leadership background in collision repair is required.

Qualifications

• Post-secondary education or equivalent.
• Proven leadership experience in collision repair or similar environment.
• Attention to detail with high accuracy.
• Ability to deliver excellent client experience.
• Clear verbal and written communication.
• Ability to motivate others using coaching tools and management skills.

Responsabilités

• Ensure WOW plan is executed consistently.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings .Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Connaissances

Leadership

Attention to detail

Communication

Coaching

Formation

Post-Secondary Education or equivalent

Proven leadership experience in collision repair environment or similar role

Description du poste

Gerber Collision & Glass in Winston-Salem area is seeking a General Manager to run the collision center, deliver exceptional customer experiences, and lead the day-to-day operations in line with policy and procedures.

You will coach staff, manage budgets, monitor safety, and ensure quality service while aligning with The Boyd Group standards. A proven leadership background in collision repair is required.