Collision Center GM: Lead KPIs & Customer Experience

Gerber Collision & Glass; Candler (NC); Presencial; USD 75.000 - 120.000; Jornada completa

Descripción de la vacante

Gerber Collision & Glass in Candler, NC seeks a General Manager to lead the collision center, driving excellent customer experience and daily operations in line with WOW standards. You will coach staff, manage budgets, and ensure safety and quality in every repair job.

The role focuses on budgeting, forecasting, performance reviews, and maintaining facility standards while delivering strong KPI outcomes for the shop.

Formación

• Attention to detail and a high degree of accuracy.
• Ability to motivate others utilizing effective coaching tools and management skills.
• Proven leadership experience in a collision repair environment or similar role.

Responsabilidades

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Lead and manage all repair facility personnel.

Conocimientos

Leadership experience

Communication skills

Coaching abilities

Safety compliance

Educación

Post-Secondary Education or equivalent

Descripción del empleo

Gerber Collision & Glass in Candler, NC seeks a General Manager to lead the collision center, driving excellent customer experience and daily operations in line with WOW standards. You will coach staff, manage budgets, and ensure safety and quality in every repair job.

The role focuses on budgeting, forecasting, performance reviews, and maintaining facility standards while delivering strong KPI outcomes for the shop.