Collision Center GM: Lead Team, KPI Growth, Bonus

Gerber Collision & Glass; East Flat Rock (NC); On-site; USD 75,000 - 120,000; Full time

Benefits offered by this job

Bonus opportunities

Job summary

Gerber Collision & Glass in East Flat Rock, NC seeks a General Manager to lead the daily operations of the collision center, ensure an outstanding customer experience, and drive KPI performance. The GM will coach staff, manage budgets, and uphold safety and quality standards in alignment with company policies.

This leadership role requires proven experience in collision repair, a post-secondary education, and a track record of team development.

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings . Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Leadership

Customer experience

Communication

Coaching

Team management

Education

Post-secondary education

Job description

Gerber Collision & Glass in East Flat Rock, NC seeks a General Manager to lead the daily operations of the collision center, ensure an outstanding customer experience, and drive KPI performance. The GM will coach staff, manage budgets, and uphold safety and quality standards in alignment with company policies.

This leadership role requires proven experience in collision repair, a post-secondary education, and a track record of team development.