Collision Center GM: Lead Operations & Customer Experience

Gerber Collision & Glass; Candler (NC); On-site; USD 90,000 - 110,000; Full time

Job summary

Gerber Collision & Glass in Candler, NC seeks a General Manager to lead daily operations of the collision center and deliver exceptional customer experiences. You will drive staffing, budgeting, KPI tracking, and safety compliance while coaching the team to achieve targets.

The role emphasizes leadership, budget management, process improvement, and maintaining high quality standards across all customer interactions. A strong focus on safety and team development is required.

Qualifications

• Proven leadership experience in a collision repair environment or similar role.
• High attention to detail and accuracy.
• Excellent verbal and written communication skills.
• Ability to motivate and coach staff to meet performance goals.
• Experience managing budgets, KPIs, and operational metrics.

Responsibilities

• Ensure consistent execution of the WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly reviews.
• Monitor and maintain accounts payable and receivable for the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Lead and manage all repair facility personnel.
• Coordinate safety meetings and staff trainings; attend managers meetings.

Skills

Leadership

Attention to detail

Verbal & written communication

Coaching & team development

Budgeting & KPI management

Education

Post-Secondary Education or equivalent

Job description

Gerber Collision & Glass in Candler, NC seeks a General Manager to lead daily operations of the collision center and deliver exceptional customer experiences. You will drive staffing, budgeting, KPI tracking, and safety compliance while coaching the team to achieve targets.

The role emphasizes leadership, budget management, process improvement, and maintaining high quality standards across all customer interactions. A strong focus on safety and team development is required.