Collision Center GM: Lead Operations & Customer Excellence

True2Form Collision Repair Centers, LLC; Savannah (GA); On-site; USD 68,000 - 97,000; Full time

Benefits offered by this job

Paid Time Off

Parental Leave

Medical Insurance

401(k) Matching

Short-Term Disability

Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass in the United States is seeking a General Manager to lead daily collision center operations, coach a multi-disciplinary team, and ensure an exceptional customer experience while meeting KPIs and insurance metrics. The role requires strong leadership, budget oversight, and a focus on safety and quality across all shop activities.

The position emphasizes maintaining high professional standards, managing staff performance, and delivering outstanding customer service in a

Qualifications

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience.
• Communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth; provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.

Skills

Attention to detail

Client experience

Clear communication

Team motivation

Education

Post-Secondary Education or equivalent

Job description

Gerber Collision & Glass in the United States is seeking a General Manager to lead daily collision center operations, coach a multi-disciplinary team, and ensure an exceptional customer experience while meeting KPIs and insurance metrics. The role requires strong leadership, budget oversight, and a focus on safety and quality across all shop activities.

The position emphasizes maintaining high professional standards, managing staff performance, and delivering outstanding customer service in a