Collision Center GM: Lead KPIs & Team Success

The Boyd Group; Naples (FL); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Paid time off (PTO)

Parental leave

6 paid holidays

Health insurance

401(k) with company match

Short-Term Disability & Life Insurance

Continuing education opportunities

Safety glasses provided

Uniform stipend

Voluntary daily pay

Job summary

Gerber Collision & Glass in the United States is seeking a General Manager to lead the Collision Center operations, align with company policies, and drive exceptional customer experiences. You will coach teams, manage budgets, and oversee daily production to meet KPIs and insurance metrics.

You will promote high professionalism, safety, and efficiency, ensuring throughput, quality, and timely delivery while maintaining a positive work culture and strong leadership presence.

Qualifications

• Post-secondary education or equivalent required.
• Proven leadership experience in collision repair or similar role.
• Attention to detail with strong client service focus.
• Excellent verbal and written communication; ability to coach and motivate staff.

Responsibilities

• Execute WOW (Wow Operating Way) plan consistently.
• Prepare and manage annual and monthly operating budgets for the collision center.
• Forecast, target and track monthly sales, profit and expenses.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for shop equipment, including the paint booth.
• Provide training for all staff as necessary.
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct daily production meetings to confirm throughput and delivery dates.
• Manage all estimates to ensure labor mix is within established standards.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings; attend monthly managers meetings.
• Attend trainings and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Attention to detail

Client experience

Clear communication

Leadership coaching

Education

Post-Secondary Education or equivalent

Job description

Gerber Collision & Glass in the United States is seeking a General Manager to lead the Collision Center operations, align with company policies, and drive exceptional customer experiences. You will coach teams, manage budgets, and oversee daily production to meet KPIs and insurance metrics.

You will promote high professionalism, safety, and efficiency, ensuring throughput, quality, and timely delivery while maintaining a positive work culture and strong leadership presence.