Collision Center General Manager — Lead Teams & Growth

Boyd Group; Baltimore (MD); On-site; USD 95,000 - 120,000; Full time

Benefits offered by this job

Paid time off and parental leave

6 holidays annually

Medical, dental, vision insurance from

401(k) with company match

Life insurance

Education opportunities

Safety glasses provided

Uniform stipend

Daily pay option

Job summary

Gerber Collision & Glass in Baltimore is seeking a General Manager to lead the collision center’s day-to-day operations and deliver exceptional customer experiences. You will drive performance, coach staff, and ensure safety and quality standards are consistently met.

You will oversee budgeting, throughput, and KPI targets while upholding WOW standards and maintaining a high level of client satisfaction. This role offers strong growth with The Boyd Group.

Qualifications

• Attention to detail and a high degree of accuracy.
• Ability to consistently demonstrate a successful client experience.
• Communicate clearly both verbally and in writing.
• Ability to motivate others utilizing effective coaching tools and management skills.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards.
• Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings.
• Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Attention to detail

Motivating others

Clear communication

Education

Post-secondary education or equivalent

Job description

Gerber Collision & Glass in Baltimore is seeking a General Manager to lead the collision center’s day-to-day operations and deliver exceptional customer experiences. You will drive performance, coach staff, and ensure safety and quality standards are consistently met.

You will oversee budgeting, throughput, and KPI targets while upholding WOW standards and maintaining a high level of client satisfaction. This role offers strong growth with The Boyd Group.