Collision Center General Manager: Lead Teams & KPIs

Boyd Group; Missouri; On-site; USD 75,000 - 100,000; Full time

Benefits offered by this job

Paid time off

Parental leave

Holidays

Health insurance

401(k)

Job summary

Gerber Collision & Glass seeks a General Manager to lead day-to-day operations of the collision center and deliver exceptional customer experiences. You’ll coach a team, manage budgets, and ensure safety and quality standards are met across all touchpoints.

In this role you will drive performance, report on KPIs, and collaborate with leadership to sustain growth and service excellence within a high-demand collision repair environment.

Qualifications

• Proven leadership experience in a collision repair environment or similar role.
• Attention to detail and a high degree of accuracy.
• Ability to motivate others using effective coaching and management skills.
• Clear written and verbal communication skills.

Responsibilities

• Ensure WOW (Wow Operating Way) execution.
• Prepare and manage annual/monthly operating budget for the collision center.
• Forecast, target and track monthly sales, profit and expenses.
• Lead and manage repair facility personnel.
• Oversee safety, training and scheduling for staff.
• Maintain CSI performance and drive customer satisfaction.

Skills

Leadership experience

Customer experience

Communication

Coaching

Education

Post-Secondary Education or equivalent

Job description

Gerber Collision & Glass seeks a General Manager to lead day-to-day operations of the collision center and deliver exceptional customer experiences. You’ll coach a team, manage budgets, and ensure safety and quality standards are met across all touchpoints.

In this role you will drive performance, report on KPIs, and collaborate with leadership to sustain growth and service excellence within a high-demand collision repair environment.