Collision Center General Manager: Lead, Grow Wow Customers

Collision Works of Oklahoma LLC; United States; On-site; USD 68,000 - 97,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

Paid holidays

Health insurance starting Day 1

401(k) with company match

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Safety glasses provided

Uniform stipend

Job summary

Gerber Collision & Glass is seeking a General Manager to lead the store's day-to-day operations and deliver an exceptional customer experience. You will coach and empower team members, ensure policy compliance, and drive performance across the collision center to meet KPI and insurance targets.

The role requires proven leadership in a collision repair environment, strong communication, attention to detail, and the ability to manage budgets, safety, and staffing while upholding the highest

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards.
• Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings .
• Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Leadership

Client experience

Communication

Coaching

Attention to detail

Education

Post-Secondary Education or equivalent

Job description

Gerber Collision & Glass is seeking a General Manager to lead the store's day-to-day operations and deliver an exceptional customer experience. You will coach and empower team members, ensure policy compliance, and drive performance across the collision center to meet KPI and insurance targets.

The role requires proven leadership in a collision repair environment, strong communication, attention to detail, and the ability to manage budgets, safety, and staffing while upholding the highest