Collision Center General Manager - Lead, Grow & WOW

Gerber Collision & Glass; Ocala (FL); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Annual PTO

Parental Leave

Holidays

Medical Insurance

Dental & Vision Insurance

401(k) Matching

Disability & Life Insurance

Education Opportunities

Safety Glasses

Uniform Stipend

Daily Pay

Job summary

Gerber Collision & Glass in Ocala, FL is seeking a General Manager to lead the day-to-day operations of the collision center, ensure an exceptional customer experience, and align staff performance with company policies and procedures.

You will coach and empower team members, manage budgets, monitor KPI and insurance metrics, oversee safety practices, and uphold the highest standards of professionalism across all touchpoints. This full-time role includes strong benefits and growth opportunities.

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings . Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Attention to detail

Customer experience

Clear communication

Team coaching

Education

Post-Secondary Education or equivalent

Job description

Gerber Collision & Glass in Ocala, FL is seeking a General Manager to lead the day-to-day operations of the collision center, ensure an exceptional customer experience, and align staff performance with company policies and procedures.

You will coach and empower team members, manage budgets, monitor KPI and insurance metrics, oversee safety practices, and uphold the highest standards of professionalism across all touchpoints. This full-time role includes strong benefits and growth opportunities.