Collision Center General Manager — Lead, Grow, Excel

Gerber Collision & Glass; Cincinnati (OH); On-site; USD 75,000 - 105,000; Full time

Benefits offered by this job

Annual PTO

Parental leave

6 paid holidays annually

Medical, Prescription Drug, Dental & V

Vision Insurance

401(k) Retirement Plan with company 4%

Short-Term Disability & Life Insurance

Continuing Education Opportunities

Uniform Stipend

Voluntary Daily Pay

Job summary

Gerber Collision & Glass in Cincinnati, OH is seeking a General Manager to lead the collision center, drive exceptional customer experience, and manage daily operations in line with company policies and KPI targets.

You will coach and empower team members, oversee budgeting, safety, and throughput, while upholding the highest professional standards, delivering results, and ensuring customer satisfaction across all touchpoints.

Qualifications

• Post-Secondary Education or equivalent.
• Proven leadership experience in a collision repair environment or similar role.

Responsibilities

• Ensure consistent execution of WOW (Wow Operating Way) plan.
• Prepare and manage the annual and monthly operating budget of the collision center.
• Forecast, target and track monthly sales, profit and expense objectives.
• Deliver formal annual performance reviews and informal monthly performance reviews.
• Monitor and maintain all A/P and A/R relating to the Collision Center.
• Maintain a clean and organized repair facility at all times.
• Monitor all maintenance required for all shop equipment, including the paint booth
• Provide training for all staff as necessary
• Ensure all staff wear proper safety gear and adhere to dress code.
• Open and close the facility daily as per established procedures.
• Conduct or coordinate daily production meetings/walks to confirm through-put and delivery dates
• Manage all estimates to ensure labor mix is within established standards. Manage store capacity.
• Lead and manage all repair facility personnel.
• Facilitate monthly Health & Safety and staff meetings . Attend monthly managers meetings.
• Attend training, information sessions and workshops recommended by Senior Leadership Team.
• Store CSI performance review and follow up within 24 hours.

Skills

Attention to detail

Client experience

Clear communication

Coaching / leadership

Education

Post-Secondary Education or equivalent

Leadership experience in collision repair environment

Job description

Gerber Collision & Glass in Cincinnati, OH is seeking a General Manager to lead the collision center, drive exceptional customer experience, and manage daily operations in line with company policies and KPI targets.

You will coach and empower team members, oversee budgeting, safety, and throughput, while upholding the highest professional standards, delivering results, and ensuring customer satisfaction across all touchpoints.