Collision Center General Manager: Growth & Ops

Crash Champions; Rock Hill (SC); On-site; USD 75,000 - 145,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus (Cash From Crash)

5 Paid Holidays

Job summary

Crash Champions is seeking a capable shop operations leader to manage the front and back of the shop, assign repairs to body technicians, and oversee payroll and staffing while maintaining high quality and efficiency. You will ensure repairs meet Crash Champions and I-Car standards and support teammates through peak periods with accurate estimates.

The role emphasizes collaboration, adherence to safety PPE, and timely payroll processing, with opportunities for bonuses based on performance across

Qualifications

• Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements for a variety of carriers.
• Aptitude in decision-making and problem solving.
• Ability to lead and work collaboratively with others to meet shared objectives.
• Demonstrated ability to meet deadlines and achieve successful results.
• Proficient knowledge and use of estimating software, CCC ONE Total Repair Software.
• Proficient with Computers and other technology.
• Valid driver’s license required.

Responsibilities

• Meet or exceed location revenue goals and other KPIs: Manage the front and back of shop from vehicle intake through delivery to ensure a high level of shop throughput, production quality and efficiency, such that the location meets or surpasses KPIs
• Labor assignment and production management: Responsible for assigning repair jobs to Body Technicians and prioritizing vehicles for teardown or paint
• Teammate support: Support teammates during peak times by receiving customers, checking-in vehicles and writing estimates as needed
• Monitor and attain production goals and standards: Ensure all repairs are in line with Crash Champions and I-Car quality standards, all repairs are billed accurately and correctly, and back of shop PPE protocol is upheld for teammate safety
• Complete shop payroll and staffing in a timely manner: Ensure production staff adheres to punch-in/out guidelines and flag-hour procedures for weekly payroll processing and manage staff PTO, vacation, or leave
• Manage daily production flow: Communicate with team (Body Technicians, Collision Estimator, Parts Managers) to ensure production is moving as needed to meet delivery requirements
• Write DRP complaint estimates (as needed): Write complete estimates after full disassembly and damage discovery, update CE’s estimates as needed, and lock final estimates
• Team acquisition, coaching and development: Responsible for understanding all teammate position requirements, interviewing, and hiring the best candidates for roles based on skills and experience, and providing individual teammate performance coaching, feedback, and support for growth/progression opportunities

Skills

Collision industry knowledge

Decision making

Leadership ability

Deadline oriented

CCC ONE estimating software

Computers/technology proficiency

Valid driver’s license

Tools

CCC ONE Total Repair Software

Job description

Crash Champions is seeking a capable shop operations leader to manage the front and back of the shop, assign repairs to body technicians, and oversee payroll and staffing while maintaining high quality and efficiency. You will ensure repairs meet Crash Champions and I-Car standards and support teammates through peak periods with accurate estimates.

The role emphasizes collaboration, adherence to safety PPE, and timely payroll processing, with opportunities for bonuses based on performance across