Front Desk & Customer Experience Specialist

Hendrick Automotive Group; Kansas City (KS); On-site; USD 32,000 - 42,000; Full time

Job summary

Hendrick Collision Center of Kansas City is seeking a friendly, detail‑oriented receptionist to greet customers, answer phones, and route inquiries in a fast-paced collision repair environment.

You will maintain accurate messages, support administrative tasks, and help ensure a welcoming lobby experience. Strong communication and computer skills, plus reliability and professional appearance, are essential for success.

Qualifications

• Previous customer service or administrative experience in a high volume environment desired.
• Strong organizational skills and interpersonal skills required.
• Basic computer skills to utilize the timekeeping system; basic knowledge of Microsoft Office.

Responsibilities

• Answers incoming calls in a courteous and professional manner.
• Takes accurate messages and directs calls to the appropriate department or person.
• Greets customers as they enter the dealership showroom or service area.
• Maintains an organized, clean and safe work area.
• Records all hours worked accurately in company timekeeping system.
• Follows company policies and procedures and safety rules.

Skills

Customer service

Communication

Interpersonal skills

Time management

Education

GED

High School Diploma

Associate Degree

Bachelor Degree

Master Degree

Tools

Microsoft Office

Job description

Hendrick Collision Center of Kansas City is seeking a friendly, detail‑oriented receptionist to greet customers, answer phones, and route inquiries in a fast-paced collision repair environment.

You will maintain accurate messages, support administrative tasks, and help ensure a welcoming lobby experience. Strong communication and computer skills, plus reliability and professional appearance, are essential for success.