COLLISION CENTER OFFICE ASSISTANT/RECEPTIONIST

Commonwealth Motors; Lawrence (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Job summary

Commonwealth Motors in Lawrence, Massachusetts is seeking a full-time Collision Center Office Assistant/Receptionist. The position is hourly and focuses on delivering excellent customer service and supporting administrative tasks in our Collision Center.

You will greet customers, answer calls, schedule appointments, and keep the reception area organized. Proficiency with Microsoft Office and strong communication are required; bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent required.
• Some college coursework preferred.
• Previous customer service experience, preferably in automotive.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office and related software.
• Able to work in a fast-paced environment.
• Willing to work flexible hours, including evenings and weekends.
• Bilingual (English/Spanish) preferred but not required.

Responsibilities

• Greet customers professionally and direct to the appropriate staff.
• Answer calls and take messages.
• Schedule appointments and record details accurately.
• Keep reception and waiting areas organized and clean.
• Assist with filing, data entry, and office supplies.
• Communicate with technicians and customers about repairs.
• Handle inquiries and escalations to management when needed.
• Follow safety policies to ensure a safe work environment.
• Collaborate with departments for smooth operations in Collision Center.
• Adhere to all company policies and procedures.

Skills

Interpersonal communication

Organizational skills

Multitasking

MS Office proficiency

Bilingual English/Spanish

Education

High school diploma or equivalent

Some college coursework preferred

Tools

Office software suite

Job description

Job Summary

The Collision Center Office Assistant/Receptionist at Commonwealth Motors in Lawrence, Massachusetts is a full-time hourly position in the auto industry. This individual contributor role is responsible for providing excellent customer service to our valued customers and assisting with administrative tasks in our Collision Center office. The ideal candidate will have exceptional communication skills, attention to detail, and a passion for delivering top-notch customer care.

Compensation & Benefits

This position offers competitive hourly pay and a comprehensive benefits package that includes health insurance, paid time off, and opportunities for professional development and advancement within the company.

Responsibilities

• Greet customers in a friendly and professional manner and direct them to the appropriate department or staff member
• Answer incoming phone calls and direct them to the appropriate parties or take detailed messages
• Schedule appointments for customers and ensure all necessary information is collected and accurately recorded
• Maintain an organized and clean work area in the reception and waiting areas
• Assist with general administrative tasks such as filing, data entry, and maintaining office supplies
• Communicate with technicians and customers to provide updates on repairs and answer any questions or concerns
• Handle customer inquiries and complaints in a prompt and professional manner, escalating to management when necessary
• Follow company policies and procedures to ensure a positive customer experience at all times
• Collaborate with other departments to ensure smooth and efficient operations in the Collision Center
• Adhere to all safety protocols and maintain a safe and clean work environment

Requirements

• High school diploma or equivalent required; some college coursework preferred
• Previous experience in a customer service role, preferably in the automotive industry
• Excellent interpersonal and communication skills
• Strong organizational and multitasking abilities
• Proficient in Microsoft Office and other relevant software
• Must be able to work in a fast-paced environment and handle multiple tasks at once
• Ability to work well in a team and independently
• Willing to work flexible hours, including evenings and weekends, as needed
• Bilingual (English/Spanish) skills preferred, but not required

EEOC Statement

Commonwealth Motors is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.