Collision Center Receptionist & Customer Care Admin

Commonwealth Motors; Lawrence (MA); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Professional development

Job summary

Commonwealth Motors in Lawrence, Massachusetts is seeking a full-time Collision Center Office Assistant/Receptionist. The position is hourly and focuses on delivering excellent customer service and supporting administrative tasks in our Collision Center.

You will greet customers, answer calls, schedule appointments, and keep the reception area organized. Proficiency with Microsoft Office and strong communication are required; bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent required.
• Some college coursework preferred.
• Previous customer service experience, preferably in automotive.
• Excellent interpersonal and communication skills.
• Strong organizational and multitasking abilities.
• Proficient in Microsoft Office and related software.
• Able to work in a fast-paced environment.
• Willing to work flexible hours, including evenings and weekends.
• Bilingual (English/Spanish) preferred but not required.

Responsibilities

• Greet customers professionally and direct to the appropriate staff.
• Answer calls and take messages.
• Schedule appointments and record details accurately.
• Keep reception and waiting areas organized and clean.
• Assist with filing, data entry, and office supplies.
• Communicate with technicians and customers about repairs.
• Handle inquiries and escalations to management when needed.
• Follow safety policies to ensure a safe work environment.
• Collaborate with departments for smooth operations in Collision Center.
• Adhere to all company policies and procedures.

Skills

Interpersonal communication

Organizational skills

Multitasking

MS Office proficiency

Bilingual English/Spanish

Education

High school diploma or equivalent

Some college coursework preferred

Tools

Office software suite

Job description

Commonwealth Motors in Lawrence, Massachusetts is seeking a full-time Collision Center Office Assistant/Receptionist. The position is hourly and focuses on delivering excellent customer service and supporting administrative tasks in our Collision Center.

You will greet customers, answer calls, schedule appointments, and keep the reception area organized. Proficiency with Microsoft Office and strong communication are required; bilingual English/Spanish is a plus.