Customer Service Representative

calibercollision; Purcellville (VA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, vision from day one

Weekly pay with overtime

Paid vacation & holidays

Career growth opportunities

Hands-on shop experience

Job summary

Caliber Collision in Purcellville is seeking a Customer Service Representative to greet customers, coordinate services, and support load leveling. You will interact with internal and external clients and use multiple software systems to ensure smooth operations.

Compensation ranges from $16.00 to $20.00 per hour, with weekly pay, overtime eligibility, and benefits from day one. Growth opportunities and a business-for-life mindset are emphasized by the employer.

Qualifications

• 1+ years of experience in a customer facing environment.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office Suite.
• Ability to manage competing priorities in a fast-paced setting.
• Friendly, personable approach and teamwork mindset.

Responsibilities

• Greet customers and provide extraordinary service at the center.
• Monitor work volume and support load leveling requests when needed.
• Coordinate Rental Car/Tow partners for one-stop service.
• Understand insurance partner requirements for authorizations and billing.

Skills

Verbal communication

Written communication

Multi-system navigation

Customer service

Collaboration

Tools

Microsoft Office

Job description

Service Center

Purcellville JOB SUMMARY

Caliber Collision has an immediate job opening for a Customer Service Representative to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes.

OUR COLLISION CUSTOMER SERVICE REPRESENTATIVE FOR THIS POSITION CAN MAKE UP TO: $16.00 -$20.00 per hour!

BENEFITS OF JOINING CALIBER

• Benefits from day one: Immediately eligible for medical, dental and vision
• Industry Comparable Pay - Paid weekly and eligible for overtime
• Paid Vacation & Holidays - Begin accruing day 1
• Career growth opportunities - We promote from within!
• A career for life - You'll gain hands-on experience within a production shop

REQUIREMENTS

• 1+ years of experience within a customer facing environment

ABILITIES/SKILLS/KNOWLEDGE

• Effective verbal and written communication skills
• Ability to navigate multiple software systems, i.e., Microsoft Office Suite
• Work through competing priorities and adapt easily to a fast-paced environment
• Ability to provide personable, friendly customer service to internal and external customers
• Ability to work in a collaborative environment

By joining Caliber , you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals.

Caliber is an Equal Opportunity Employer

Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.

Must be eligible to work in the U.S. with no restrictions.