Collision Center CSR: Expert Customer Experience & Scheduling

Diehl Auto Group; Bellevue (Allegheny County); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, and vision insurance

401(k) retirement plan

Paid time off and vacation

Employee vehicle purchase and service

Career advancement opportunities

Training and professional development

Supportive team environment

Job summary

Diehl Collision of Bellevue in Bellevue, PA is seeking a friendly Customer Service Representative to be the first point of contact for customers after an accident or vehicle damage. You will answer questions, coordinate appointments, assist with paperwork, and keep customers informed throughout the collision repair process.

Working in a fast-paced auto repair environment, you will greet customers, answer calls, schedule estimates and drop-offs, communicate with estimators, technicians, insurers,

Qualifications

• Previous customer service, receptionist, administrative, dealership, or collision center experience is preferred
• Automotive or insurance experience is a plus, but not required
• Excellent verbal and written communication skills
• Professional and positive attitude
• Strong organizational and multitasking abilities
• Comfortable working with computers, phones, email, and office software
• Ability to work effectively in a busy automotive repair environment
• Dependable, punctual, and detail-oriented
• Ability to communicate professionally with customers, insurance representatives, and coworkers

Responsibilities

• Greet customers in person and provide professional, friendly service
• Answer incoming phone calls and respond to customer inquiries
• Schedule collision repair estimates, appointments, and vehicle drop-offs
• Assist customers with basic questions regarding the collision repair process
• Communicate with collision estimators, technicians, insurance companies, and other team members
• Provide customers with updates regarding their vehicle repairs
• Assist with repair orders, customer paperwork, and insurance documentation
• Coordinate vehicle pickup and delivery when necessary
• Maintain accurate customer information and records
• Help keep the front office and customer reception areas organized
• Follow up with customers to help ensure a positive experience
• Perform general administrative and clerical duties as needed

Skills

Customer service experience

Receptionist experience

Administrative skills

Organizational skills

Strong communication

Job description

Diehl Collision of Bellevue in Bellevue, PA is seeking a friendly Customer Service Representative to be the first point of contact for customers after an accident or vehicle damage. You will answer questions, coordinate appointments, assist with paperwork, and keep customers informed throughout the collision repair process.

Working in a fast-paced auto repair environment, you will greet customers, answer calls, schedule estimates and drop-offs, communicate with estimators, technicians, insurers,